Neighborly Help (Visiting)

Elvenar Neighborly Help

All About
Neighborly Help

Giving and receiving Neighborly Help is an important way to keep yourself with enough coins and supplies.

This guide will explain how Neighborly Help works, and provide some strategies to consider for how to make the most out of Neighborly Help in your game!



Neighborly Help can be given every 23 hours. You can provide neighborly Help to any discovered neighbor on your world map, or anyone in your fellowship.

    Benefits of giving regular help:

  • When you visit someone who has visited you within the past 23 hours, you get supplies! You need supplies!
  • You get a lot of coins!
  • You might encourage others to visit you back.
  • Reward chests – collect 3 per day and earn Relics, Spells, or Knowledge Points.


Go to the city of any discovered map neighbor or fellow in order to give Neighborly Help on the browser version of the game.

Map neighbors

Visiting your map neighbors is a great way to get a lot of extra coins, and perhaps even meet new friends to help you in the game!

To visit a neighbor, go to the world map, and then click on any player’s name on the map to enter their city.

Fellowship Members

Visiting fellowship members regularly is a great way to foster team spirit and ensure you get all the coins and supplies you can!

To visit a fellow, open your fellowship window, and click the small house icon to access their city.

Click the green house icon in the row of the fellow you’d like to visit to be taken to their city.


  1. Golden Hands – visit this person for supplies in addition to the regular bonus!
  2. Multi-colored hands – you can visit this person for coins.
  3. Green checkmark – you’ve already visited this person within the last 23 hours.

You can hover over each icon to see additional information.

If you hover over a green check mark, you will see how much longer you must wait to be able to visit that person again:

If you hover over golden hands, you will see how much longer you have to visit that person and still receive supplies.

Once you arrive in the city of the player:

  1. Click the helping hands icon at the bottom of the screen
  2. Click a building in the city that has a helping hands icon floating above it; help can be given to:
    • The Main Hall (if it is not under construction)
    • The Builders’ Hut
    • Large enough (2×2 or greater) culture buildings that have not already been polished by someone else.

If helping hands do not appear above any building, then the player you have visited does not have any buildings eligible to receive Neighborly Help.


You can also get to others’ cities through your notifications.

Similar to the fellowship window, you may see the following icons in notifications:

  1. Golden Hands – visit this person for supplies!
  2. Multi-colored hands – you can visit this person for coins.
  3. Green House – you can visit the city of this person, but you will not be able to give Neighborly Help. This could be because they have not been discovered yet, or, because you’ve already provided Neighborly Help within the past 23 hours.


Visiting on mobile is very easy compared to visiting on browser. Neighborly Help can be provided from your own city, without needing to actually go to the city of another player.


Go to the world map, and tap on any player name. You will then see the following three buttons appear:

  • Tap the Shield icon to see details about this player’s fellowship (or to get an option to invite them if they don’t have one already.)
  • Tap the House icon with the green arrows to view that player’s city.
  • Tap the Helping Hands icon to provide Neighborly Help.

Just like on browser, click to go to your fellowship. There will be a helping hands icon next to any fellow who you have not yet provided Neighborly Help to within the past 23 hours.


Tapping the helping hands icon will present the Neighborly Help options the player is currently eligible to receive. If a culture item is provided, it is the highest culture value item available in the player’s city at that time.


Even if you don’t have a mobile device – you might like using an emulator for one so that you can do mobile visits on PC! There are several options available; you can try Googling for one, or try one of our favorites, BlueStacks Android Emulator.


There are 3 different types of Neighborly Help that can be provided in the game.

Which to choose is of course up to each player. Help is help and surely your neighbor or fellow will appreciate it no matter what form it comes in!

For an extra clue though, if you really want to be sure you are giving the most helpful help, take a look at the city name.

Many players indicate their Neighborly Help preference, here. You might see letters in order, or just one preference listed. You may see the name of a particularly valuable culture item. The most common tend to be:

  • C = Culture
  • B = Builder
  • MH or $ = Main hall

This player would really like builder help! If the builder hut is full, then culture. If no culture available, then main hall.


This player would prefer builder hut help, and if the builder hut could not be helped, they would like culture help, specifically for their weeping willows, a particularly valuable culture item available in Woodelves chapter.


This player would really like culture help! To give the most help possible, look for the most valuable culture item that hasn’t already been polished.

If you’re not familiar with which items are more valuable, a good rule of thumb (but not necessarily always true) is click the biggest thing!


Up to 3 Neighborly Help Reward chests can be collected within a 24 hour period.

Reward chests offer Relics, Enchantments, or Knowledge Points. You can also collect some other special items in Reward Chests with certain Ancient Wonders.


Reward chests can appear randomly after providing Neighborly Help on browser (they are not currently available on mobile.)

When they do, there will be an auditory chime (if the sounds are turned on) and you’ll see the above notification appear on your screen.

When you notice the notification that a chest has appeared, look around the outside of the city to find the small chest.

The following map from Mykan’s guide shows the possible locations where they can appear:

If you miss it or can’t find it, don’t worry, you’ll still have the chance to collect up to 3 if you keep visiting and giving Neighborly Help.

If a chest is particularly tricky to find, and you plan to provide more Neighborly Help, just skip it and move on to the next city; maybe the next one will be easier to find more quickly!


Unlike Neighborly Help, which ‘resets’ by person 23 hours after Neighborly Help was given, the reward chests all reset at the same time every day for every player. The reset time is midnight UTC/GMT.

Sometimes this can make it feel like more or fewer than the limit are being received.

For example, if you visit one day right after the reset time, and collect all 3 chests, but then visit just before the reset time the next day, it may seem like you didn’t get your chests for that day.

Alternatively, if you are completing visits right around the reset time, you could collect the 3 from the ‘day’ before and then the 3 for the next day right after, getting 6 at a time.


Two Ancient Wonders can add additional items to Neighborly Help Reward chests. These are:

  • The Great Bell Spire (Humans) / Crystal Lighthouse (Elves) – adds some of your boosted goods to the chests.
  • Sunset Towers – adds divine seeds to the chests.
  • The Great Bell Spire / Crystal Lighthouse

    Sunset Towers


    You’ll be able to notice when you’ve received help from your fellows a few different ways.


    When you arrive at your city, and you see your fellows’ and neighbors’ profile pictures above buildings, this tells you they’ve helped you there since you’ve last logged on.

    As you swipe your mouse over the avatars, they will disappear, and the name of the player who helped will float above.

    Additionally, for any culture that has active polish, or for any available builder boosts, you’ll notice helping hands floating above the building.

    You can also see who has visited you recently in the notifications window as shown earlier in this article.

    • Note however that only 9 pages worth of notifications will show, regardless of how much activity has occurred within the past 23 hours.
    • Notifications for trades accepted can push older notifications out of view.
    • If there have been a lot of recent trades, it’s possible some Neighborly Help notifications could be missed.
    • This means notifications are not usually the best method to use for any type of tracking of visits.

    You can also hover over buildings that have been helped to see the effects of the help.

    Notice the helping hands icon floating above the Delicatessen Butcher culture building.

    If you hover your mouse over the building, you can see that the permanent culture value of this building is 430, and you are currently receiving an extra bonus of 430 for the next hour and 3 minutes.

    When the main hall has been helped, you’ll notice a coins icon floating above it, similar to the coins hovering over residences ready to collect.

    You can click the Main Hall to collect the coins, or hover over the Main Hall to notice how many coins are waiting for you to collect.

    Elvenar Helping Hands

    When the builder hut has been helped, you’ll notice a helping hands icon floating above it, just like when culture is helped. The hands will remain until all boosts have been used.

    You can hover over the builder hut to see how many available construction boosts you have. In this example, there are 4. The next 4 builders used will have a build time that is 10% less than normal.


    Just like many other players, you may like to update your city name to indicate a help preference.

    Click on the name of your city or your player profile picture to update it.

    But what help do you want? Well, this might depend on your goals.


    Elvenar Main Hall HelpYou may prefer Main Hall help if:

    • You are a newer city just getting started and don’t have many other things that can receive help yet.
    • You are going to be away from the game longer than a culture boost will be helpful for; coins will stay in the Main Hall until you collect them! This is unlike culture help, which only lasts for a limited time.



    Elvenar Culture Help

    Culture is a popular choice because the more culture buildings you have polished, the easier it is to achieve and maintain a culture bonus without having to dedicate so much of your precious city grid space to culture buildings.

    Culture help may be limited, unlike Main Hall help, but it will apply the bonus to ALL of your residences and workshops when a bonus is earned.

    This could be worth far more than a single donation, especially if you are about to collect from residences at maximum coin capacity, or from workshops after a longer production type or with enchantments applied.

    If it takes quite a bit more Neighborly Help polishes to reach the next bonus level, however, those clicks may better serve you as coins added directly to your main hall.


    Elvenar Neighborly Help

    Builder help may or may not be very valuable to various players depending on their frequency and level of activity, and their current game progress.

    The builder hut reduces build time by 10%. This may or may not make enough of a difference to change how long constructions will take.

    If you are not going to be back to your game in time to take advantage of the time saved, it may not hold much value.

    If you play regularly and often however, that 10% could mean that you are able to use your builders more often than you can without the help.

    Note how long your typical build time is for your game level and your playing habits when deciding what value builder hut help may or may not provide for you.


    When deciding what order to list your preferences in, keep in mind the various limits to how much of which type of help can be received.

    You might want both builder help AND culture; if this is the case, list Builder first, because there are fewer helps that can be given to builder; these will fill up, then subsequent visitors will help with culture.

    If you choose the reverse, and your neighbors and fellows are all following your request, you may never get builder help if you have more culture buildings than you have typical daily visitors.

    Likewise, if you list Main Hall first, you may not get any other help elsewhere; if everyone follows your request (not likely, but it could happen!) then all of the help will go to the Main Hall because help there is unlimited, unlike builder boosts and culture buildings.


    Why can’t I help a certain city?

    “I am visiting a neighbor, and I’ve clicked the helping hands, but then there are no buildings to click on!”

    This can happen if the Main Hall is upgrading, the builder hut is full of builder boosts waiting to be used, and there are no culture buildings eligible to receive polish that haven’t already been polished.

    The builder hut can only store as many boosts as it has builders; if these are full, no more help can be given to it until some are used.

    Unfortunately, this can be common for some newer cities of players who started the game, began upgrading their Main Hall, and then never returned so that the construction could complete.

    When this is the case, there is nothing to do but wait for the player to return to the game, and move on to another neighbor in the meantime.

    Why aren’t people clicking what I asked for?

    “What’s the meaning of life?” Well, we can’t control where people click, but we can encourage clicks where we want them and hope for the best.

    If you are consistently getting clicks where you don’t want them, consider your city layout.

    It can be a good idea to put things you really want clicked near your Main Hall, and things you don’t want clicked far away from your Main Hall.

    Granted there are no guarantees, it’s a free world after all, but catering to your visitor can increases the chances that you’ll get help where you want it more often than where you don’t.


    Giving and receiving Neighborly Help is an important way to build teamwork within your fellowship, gain more coins and supplies, and encourage others to visit you back so that you can gain even more coins and supplies with the help given!

    We hope you found this article helpful in understanding more about how Neighborly Help can make for a more successful and more enjoyable game.

    ~Happy Building~

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